Service Policy

This service policy applies to all shopping behaviors and service experiences of customers purchasing products on the BOP official online store. Our core service principle is to provide safe, transparent and standardized online shopping services for all users.

1. Order Service

After you place an order successfully, we will confirm the order information and arrange inventory inspection and packaging within 1-2 working days. We will strictly check product quality, packaging integrity and order accuracy before shipment to avoid wrong delivery, missing goods or defective products. Once the order is shipped, we will update the logistics tracking information in real time for your inquiry.

2. Customer Service Commitment

Our customer support team provides professional consulting services for product parameters, usage methods, order problems, logistics inquiries and after-sales services. We guarantee polite, patient and professional responses to all customer messages. We will actively communicate and coordinate to solve all reasonable customer demands.

3. Product Update & After-sales Service

We regularly update our general merchandise product line to meet daily household and lifestyle needs. All products sold in our store support formal after-sales services in accordance with our return, refund and quality assurance policies. We strictly abide by US e-commerce service standards to protect the legitimate rights and interests of every consumer.

4. Service Limitation

We do not provide illegal product resale, unauthorized product modification and other non-standard services. All services are limited to the product sales, consulting, logistics and after-sales rights explicitly stipulated by our store.