Shipping & Transportation Policy

This policy specifies the shipping rules, delivery time, shipping scope and logistics responsibilities of BOP store products, applicable to all domestic orders in the United States.

1. Shipping Scope

We currently support shipping to most regions of the United States. For remote areas, we will confirm the shipping availability with customers in advance. We do not support international temporary shipping by default.

2. Order Processing & Shipping Time

After successful order payment, we will process and arrange shipment within 1-2 working days (excluding weekends and US legal holidays). The standard delivery time is 3-7 working days after shipment, subject to the actual logistics transit situation.

3. Logistics Tracking

After the goods are shipped, we will update the logistics tracking number to your order details. You can check the real-time logistics status through the tracking number. If the logistics information is not updated for a long time, please contact our customer service in time.

4. Shipping Fee Rules

The shipping fee of the order is calculated according to the product weight, volume and delivery distance, which will be displayed in the order settlement page. We will launch free shipping activities from time to time, and the specific rules are subject to the current store activities.

5. Lost & Damaged Goods during Transportation

If the goods are lost, seriously damaged or missing during transportation, please take photos of the outer package and product status in time and contact us. We will verify the logistics accident and provide free re-delivery or full refund service for you.

6. Delivery Reminder

Please fill in the accurate and complete shipping address and contact phone number. If the delivery fails due to customer address error, no one to sign for or wrong contact information, the secondary shipping fee shall be borne by the customer.